Objective

To gain and attain challenging experiences in a career, which can lead to the accomplishment of company, as well as personal, major developments and goals.

Education

University of Puerto Rico (Bayamón Campus) - present
Bayamón, PR
Courses leading to Bachelors in Computer Sciences

• Courses include Accounting and Computer Programming
• Associate's Degree expected 2001.

University of Puerto Rico (Río Piedras Campus) - 1992 to 1996
Rio Piedras, PR
Courses leading to Bachelors Degree in General Studies

• Concentration in Liberal Arts
• GPA 3.10

• High School Diploma
• GPA 3.00

Centennial de Puerto Rico - 1998 to present
Río Piedras, PR

Duties:

• Telesales Representative - handling of sales-related incoming and outgoing calls, performing complete presentations and subsequent credit history verifications on prospects.
• Presentations encompass telecommunications services such as PCS Digital CDMA phones, Fixed Wireless Loop, Internet and Long Distance.
• Commission earned for subscribing prospects.

PanAm Wireless, Inc. - 1993 to 1998
(D.B.A. Celpage, Inc.)
Guaynabo, PR

Duties:

• Telemarketing Lead Agent – As assistant to the Telemarketing Supervisor, responsible for the proper compliance of most operations and procedures.
• Duties include departmental accounting and inventory stock managing, and Communications Resources Manager (CRM) paging and billing system consulting.
• In charge of all duties and supervisory decisions when Telemarketing Supervisor is not present.
• Promoted from Telemarketing Representative on 01/01/97

• Fully bilingual (English and Spanish)
• Excellent communications skills, both written and spoken.
• Proven to be able to work under pressure.
• Team oriented self-starter.
• Thorough computer knowledge working with various Windows platforms (3.x, 95, 98, and NT Workstation 4.0), and some Apple Macintosh.
• Software usage experience includes Microsoft Office 97 suite (including Word, Excel, PowerPoint, Outlook 98 and Publisher), Novell Intranet Client, among others.
• Avid Internet user, owning and maintaining personal website.
• Typing: 60 wpm